We are seeking to appoint a Front Office Supervisor at Oaks Brisbane Charlotte Suites on a full-time basis. This is an exciting opportunity for an experienced customer service professional to join a dynamic team, with a range of excellent benefits available.
About the Role:
- Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
- Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
- Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
- Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
- Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.
