As a Reservations Agent, you will play a vital role in delivering exceptional service and creating memorable experiences for our guests. You will be responsible for handling reservations and inquiries efficiently, ensuring a seamless booking process. Key responsibilities will include (but not limited to):
- Managing guest bookings, changes, and cancellations with accuracy and professionalism.
- Responding promptly and courteously to guest inquiries via phone, email, and other communication channels.
- Providing detailed information on room types, rates, packages, and amenities to assist guests in selecting their ideal stay.
- Maintaining up-to-date knowledge of hotel services, promotions, and local attractions to enhance the guest experience.
- Ensuring special requests and preferences are noted and communicated effectively to relevant departments.
- Collaborating with the front office and other relevant departments to maximise occupancy and revenue.
- Delivering exceptional guest service and resolving booking-related issues promptly and effectively and
- You will demonstrate a guest-centric approach with a high standard of accuracy and attention to detail.
