Reporting to the Night Manager and Front Office Manager, you will:
- Support the Night Manager & Assistant Night Manager in the efficient operation of the Hotel
- Cross check and balance work completed during the day for all outlets on a shift.
- Prepare reports reflecting trading results of the property on a daily, weekly and monthly basis.
- Take and prepare room service orders.
- Effectively handle guest complaints and escalate as required.
- Be available at all times for guest queries.
- Ensure the Hotel is operating efficiently and according to Hotel policy.
- Participate in workplace consultation on matters pertaining to WHS.
