Responsible for the supervision of the smooth and efficient daily operation of the Hotel and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.
This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:
- Assuming responsibility for the operation of the hotel under the guidance of the General Manager, including overnight caretaker duties
- Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
- Manage and supervise tasks of staff to ensure that highest quality service is delivered and department standards are met.
- Review and implement Procedures
- Communicate with General Manager on all matters regarding guest services & hotel operations.
- Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.
- Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
