Location: Adelaide, Canberra, Melbourne, Sydney
Position Type: Ongoing
Salary: $90,199-$101,745
About the role The ACIC utilises the ServiceNow platform which supports a wide range of business areas in the agency. These include ICT Service Management / Operations, ICT Asset Management, Customer Service Management, HR Service Delivery, Project and Portfolio Management, Internal Service Portal and automated workflows among several more platform applications, including custom built solutions. Alongside the ServiceNow platform, the ACIC also uses several other enterprise platforms, including but not limited to Jira, Confluence, Crowd, Intelledox and Content Manager. The Enterprise and ServiceNow Systems Support Specialist will join the ICT Service Delivery section within the Chief Information Officer branch. This section contains several teams, two of which you will operate within; the ServiceNow support team and the Enterprise Systems Support team. You will operate as the scrum master, facilitating daily/weekly stand-ups for the ServiceNow
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