Join a global leader in freight forwarding, delivering end-to-end supply chain solutions across diverse industries. Their commitment to innovation, client satisfaction, and operational excellence has positioned them as a market leader in the Australian logistics landscape.
This is a fantastic opportunity to lead an experienced team, drive client success, and enhance operational performance.
The Role
As the Customer Service Manager, you will play a pivotal role in overseeing service delivery, fostering team development, and enhancing productivity. This is an opportunity to showcase your leadership skills and make a tangible impact by shaping team performance and client satisfaction.
As Customer Service Manager, you will-
Oversee client onboarding, SOP compliance, and resolve escalations.
Drive team productivity, process improvements, and profitability.
Recruit, develop, and motivate a high-performing customer service team.
Build strong relationships with internal teams and key stakeholders.
About You
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