About Us
IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.
The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.
About the role
As Manager on Duty, you’ll direct and oversee all aspects of the Guest Services operations (Front Desk, Instant Service, Concierge Service, Porter Services, Transport Services and Activity Services) to deliver a memorable and unique guest experience and bring the brand to life.
This role is aligned to the ANZCO occupation of - Hotel or Motel Manager - 141311
Your day to day
The role involves leading, motivating, and training the team to maximise efficiency while ensuring high service and quality standards. Responsibilities include overseeing daily operations, conducting performance appraisals, and ensuring compliance with safety, security, and financial procedures, including cash handling and labour cost control. Additionally, the role involves maintaining effective communication with department heads, managing guest relations, and addressing feedback to improve overall guest satisfaction and departmental performance.
What we need from you
Strong communication, problem-solving, and interpersonal skills are essential, along with fluency in the local language and a tech-savvy, adaptable approach. Previous exposure to a 5-star working environment would be beneficial. Additional requirements include a clean driver’s license, the ability to travel on boats, and ability to obtain a QLD Responsible Service of Alcohol.
Intended commencement date for this position would be the 16th of December 2024, with the role being located on Hayman Island, Queensland.
Appropriate Australian working rights are required for this role.
What we offer
The base salary for this position is between $73,500 p.a. - $80,000 p.a., working a minimum of 38 hours per week across a 7-day roster with shifts spanning from early in the morning until later at night.
World class Staff Facilities including excellent Subsidised Accommodation with dedicated facilities including a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields. An exciting and ever-changing Staff Activities Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more. Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training, and optional courses. IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & Perkbox platform with an extensive list of lifestyle and retail discounts redeemable across a multitude of businesses across the world.
Please visit InterContinental Hayman Island’s Careers Page for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQ’s.
IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.
The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.
About the role
As Manager on Duty, you’ll direct and oversee all aspects of the Guest Services operations (Front Desk, Instant Service, Concierge Service, Porter Services, Transport Services and Activity Services) to deliver a memorable and unique guest experience and bring the brand to life.
This role is aligned to the ANZCO occupation of - Hotel or Motel Manager - 141311
Your day to day
The role involves leading, motivating, and training the team to maximise efficiency while ensuring high service and quality standards. Responsibilities include overseeing daily operations, conducting performance appraisals, and ensuring compliance with safety, security, and financial procedures, including cash handling and labour cost control. Additionally, the role involves maintaining effective communication with department heads, managing guest relations, and addressing feedback to improve overall guest satisfaction and departmental performance.
What we need from you
Strong communication, problem-solving, and interpersonal skills are essential, along with fluency in the local language and a tech-savvy, adaptable approach. Previous exposure to a 5-star working environment would be beneficial. Additional requirements include a clean driver’s license, the ability to travel on boats, and ability to obtain a QLD Responsible Service of Alcohol.
Intended commencement date for this position would be the 16th of December 2024, with the role being located on Hayman Island, Queensland.
Appropriate Australian working rights are required for this role.
What we offer
The base salary for this position is between $73,500 p.a. - $80,000 p.a., working a minimum of 38 hours per week across a 7-day roster with shifts spanning from early in the morning until later at night.
World class Staff Facilities including excellent Subsidised Accommodation with dedicated facilities including a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields. An exciting and ever-changing Staff Activities Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more. Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training, and optional courses. IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & Perkbox platform with an extensive list of lifestyle and retail discounts redeemable across a multitude of businesses across the world.
Please visit InterContinental Hayman Island’s Careers Page for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQ’s.
