Job description
Permanent Case Officer Roles - Newcastle (January Start)
Salary: $65K-$75K Super Benefits
Operating Hours: 8:00 am - 6:00 pm (Rotating Shifts) 7.5 hours per day
Career progression
Our client is a leader in financial services, health, and technology, shaping the future of investing and healthcare across industries.
As a Case Officer, you'll be at the forefront of customer service, providing support to individuals lodging insurance claims and accessing superannuation benefits under invalidity or terminal illness grounds .
Key Responsibilities:
Serve as the first point of contact for insurance claims, including Death, TPD, Trauma Insurance, Income Protection, and Personal Injury claims.
Handle inbound and outbound calls with empathy, managing potentially sensitive and complex conversations.
Process, lodge, and triage claims, ensuring timely follow-up and completion.
Actively manage and track claims within service
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