Head of Guest Experience

BETTER BEGINS HERE Crown Resorts is a great place to visit and it?s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you?ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. The role We created a brand new role ? Head of Guest Experience to help us transform the customer experience for our guests. This is a key strategic role within Crown Melbourne to identify opportunities to improve and help achieve a vision of a world class guest experience. You will be responsible for;

Use a detailed understanding of the business to bring creative ideas and solutions to uplift the guest experience.
Oversee the guest experience
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