Job description
Permanent Contact Centre Officer Roles - Newcastle (January Start)
Salary: $65K-$75K Super Benefits
Operating Hours: 8:00 am - 6:00 pm (Rotating Shifts) 7.5 hours per day
Career progression
Our client is a leader in financial services, health, and technology, shaping the future of investing and healthcare across industries.
As a Contact Centre Officer , you will be pivotal in delivering exceptional customer service, handling both inbound and outbound communications, and responding to general advice inquiries, complaints, and follow-ups.
This is an excellent opportunity for someone who enjoys making a positive impact on customers, especially those who may be in vulnerable situations.
Key Responsibilities:
Handle general advice inquiries, providing first-call resolution where possible.
Demonstrate problem-solving skills, utilizing your knowledge of the superannuation industry and relevant legislation.
Manage proactive outbound calls and follow-up communications.
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