Your new company Leading Fintec proud to be disruptors in the industry, based in the CBD looking for a customer service specialist to join the team! Your new role
Answering escalated customer queries, solve problems and close requests.
Follow up non-transacting customers, answer concerns and get customers transacting as soon as possible
Manage any settlement issues, follow up queries and resolve queries in an efficient and timely fashion
Manage all Change of Ownership requests.
Help customers understand the products/solutions available
Manage change of bank accounts, addresses, and other service requests and changes
What you'll need to succeed
Previous call centre experience (preferably within financial services)
Exceptional communication skills and an engaging phone manner
Be action-oriented, drive for results and success
Lead with authenticity, energy and show resilience
What you'll get in return
$65k plus superannuation
Located in the Sydney CBD
Comprehensive training and opportunities for professional growth
Supportive and collaborative team culture.
Vibrant, thriving culture with like-minded values and a passion to put customers first
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected] If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.
Answering escalated customer queries, solve problems and close requests.
Follow up non-transacting customers, answer concerns and get customers transacting as soon as possible
Manage any settlement issues, follow up queries and resolve queries in an efficient and timely fashion
Manage all Change of Ownership requests.
Help customers understand the products/solutions available
Manage change of bank accounts, addresses, and other service requests and changes
What you'll need to succeed
Previous call centre experience (preferably within financial services)
Exceptional communication skills and an engaging phone manner
Be action-oriented, drive for results and success
Lead with authenticity, energy and show resilience
What you'll get in return
$65k plus superannuation
Located in the Sydney CBD
Comprehensive training and opportunities for professional growth
Supportive and collaborative team culture.
Vibrant, thriving culture with like-minded values and a passion to put customers first
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected] If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.
