About the Company Our client is a boutique energy provider, with an established clientele, and operations spanning almost 20 years. As the Recoveries & Hardship Officer you will work in a team of four to obtain payment for outstanding account balances and to assist customers with payment options and payment plans. This is a soft debt recovery role where you will respectfully assist the customer to meet their obligations. About the Role The Recoveries & Hardship Officer will require an empathetic, structured and methodical approach, with excellent customer service skills.
Contact customers via phone and email to remind them of outstanding debts
Process payments
Identify rebates and discounts that may be applicable to assist the customer
Set-up payment plans
Process hardship applications
About You To be successful you will need clear and articulate English written and verbal communication, and have intermediate skills ... Click here to view more detail / apply for Recoveries & Hardship Officer
Contact customers via phone and email to remind them of outstanding debts
Process payments
Identify rebates and discounts that may be applicable to assist the customer
Set-up payment plans
Process hardship applications
About You To be successful you will need clear and articulate English written and verbal communication, and have intermediate skills ... Click here to view more detail / apply for Recoveries & Hardship Officer
