Service Desk Assistant Contract with Local Gov Your new company Our client is a local government agency looking to add to their flourishing Service Desk team. Your new role
The ICT Service Centre is the primary service desk providing quality "first-point-of-contact" for the information communication technology (ICT) needs customers, including the accurate logging and resolution of ICT incidents and service requests.
This is provided through different support channels such as: 1. Phone calls 2. Self Service tickets 3. Tech Street (Face to Face support)
What you'll need to succeed
Strong customer service skills
Knowledge across various software applications eg. Office365, Active Directory, SAP, Citrix.
Service Desk experience, including management of tickets within an ITSM Platform
What you'll get in return You will enjoy a 6 month contract with potential extension. The role is based out of the Brisbane CBD. You will enjoy a 36.25 hour work week, flexible work arrangements and a supportive/diverse work environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.
The ICT Service Centre is the primary service desk providing quality "first-point-of-contact" for the information communication technology (ICT) needs customers, including the accurate logging and resolution of ICT incidents and service requests.
This is provided through different support channels such as: 1. Phone calls 2. Self Service tickets 3. Tech Street (Face to Face support)
What you'll need to succeed
Strong customer service skills
Knowledge across various software applications eg. Office365, Active Directory, SAP, Citrix.
Service Desk experience, including management of tickets within an ITSM Platform
What you'll get in return You will enjoy a 6 month contract with potential extension. The role is based out of the Brisbane CBD. You will enjoy a 36.25 hour work week, flexible work arrangements and a supportive/diverse work environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.
