Job Expectations
A fantastic opportunity at nbn as a Priority Customer Care Specialist , reporting to the Team Manager Priority Customer Management.
A bit about your role
As the Priority Customer Care Specialist, you will be responsible for handling nbn case management of priority/vulnerable customers and escalated service incidents. This can include Tier 3 Service and Network faults 2/47 hours 365 days per year.
These incidents are of a time critical and potentially life threatening in nature, supporting the communities most vulnerable, with a 24 hour SLA. This role will be an opportunity for you to support nbn initiatives that such as natural disasters evacuation and recovery sites. The Priority Customer Management Team are required to work on a rotating roster operating across Monday to Sunday 8am ? 9pm.
A bit about you
The successful candidate will bring a background in case management, ... Click here to view more detail / apply for Priority Customer Care Specialist
A fantastic opportunity at nbn as a Priority Customer Care Specialist , reporting to the Team Manager Priority Customer Management.
A bit about your role
As the Priority Customer Care Specialist, you will be responsible for handling nbn case management of priority/vulnerable customers and escalated service incidents. This can include Tier 3 Service and Network faults 2/47 hours 365 days per year.
These incidents are of a time critical and potentially life threatening in nature, supporting the communities most vulnerable, with a 24 hour SLA. This role will be an opportunity for you to support nbn initiatives that such as natural disasters evacuation and recovery sites. The Priority Customer Management Team are required to work on a rotating roster operating across Monday to Sunday 8am ? 9pm.
A bit about you
The successful candidate will bring a background in case management, ... Click here to view more detail / apply for Priority Customer Care Specialist
