About the role
This position operates in a fast-paced multitasking environment with a broad range of customers across multiple contact channels and sites. As the first point of contact, the position is responsible for the provision of professional 1st level and some 2nd level IT support to effectively respond to incidents, problems and service requests within established service agreements, operating targets, standards, agreements and procedures.
Responsibilities
Follow reasonable directions to maintain business continuity of critical business activities in the event of an unplanned disruption, including but not limited to a disaster or event.
Provide effective professional 1st level and some 2nd level IT support across the organisation by: managing all request types (incident, problem, requests) end-to-end following standard ITIL processes; providing technical troubleshooting and resolution of complex problems using investigative techniques; educating customers; and providing timely escalation where required / appropriate.
Administer effective security
... Click here to view more detail / apply for Service Support Officer
This position operates in a fast-paced multitasking environment with a broad range of customers across multiple contact channels and sites. As the first point of contact, the position is responsible for the provision of professional 1st level and some 2nd level IT support to effectively respond to incidents, problems and service requests within established service agreements, operating targets, standards, agreements and procedures.
Responsibilities
Follow reasonable directions to maintain business continuity of critical business activities in the event of an unplanned disruption, including but not limited to a disaster or event.
Provide effective professional 1st level and some 2nd level IT support across the organisation by: managing all request types (incident, problem, requests) end-to-end following standard ITIL processes; providing technical troubleshooting and resolution of complex problems using investigative techniques; educating customers; and providing timely escalation where required / appropriate.
Administer effective security
... Click here to view more detail / apply for Service Support Officer
