The Head Instrument Maker is responsible for assisting the After Sales Service Manager in the day-to-day management of the After Sales Service department and watchmaking workshops for Breitling Oceania.
Reporting to the After Sales Service Manager, this role is a hands-on leadership role, requiring specialist skills in watchmaking.
MAIN DUTIES AND RESPONSIBILITIES
• Assist the After Sales Service Manager in leading a team of Watchmakers to ensure they conduct repairs following the correct methods, procedures and technical criteria as outlined by Breitling.
• Work alongside the Watchmakers to repair Breitling watches and achieve minimum productivity targets as measured by Breitling international guidelines.
• Responsible for developing and implementing training for all Watchmakers and technical staff in conjunction with staff personal development plans and as directed by the After Sales Service Manager.
• Apply and enforce Quality Control measures to ensure all work is carried out to standard.
• Assist with providing expert diagnostic analysis for all incoming watch repairs.
• Work with the After Sales Service Manager to ensure data integrity for CRM purposes at all times, to guarantee accurate repair tracking and reporting.
• Implement Breitling’s global After Sales Service policies and guidelines to the local market and keep up to date with any ongoing changes.
• Participate in all associated activities relating to the successful operation of the workshop.
• Temporary management of the After Sales Service Department during the absence of the After Sales Service Manager.
SKILLS & EXPERIENCE
• CFC or WOSTEP (or similar) diploma in watchmaking.
• Minimum 3 years previous experience in a similar role/industry, preferably with management experience.
• Proven track record of delivering results in watchmaking.
• Application/Product experience within the watch industry.
• Skilled in understanding customers’ needs and business drivers and using this knowledge to develop departmental strategies in conjunction with After Sales Service Manager.
• Excellence in developing relationships at all levels with internal and external stakeholders.
• Communication skills – Confidence in communicating with others, conveying information, dealing with questions and presenting solutions.
• Understanding of basic business finance.
Applications open 19 November 2024 and close on 17 December 2024
Reporting to the After Sales Service Manager, this role is a hands-on leadership role, requiring specialist skills in watchmaking.
MAIN DUTIES AND RESPONSIBILITIES
• Assist the After Sales Service Manager in leading a team of Watchmakers to ensure they conduct repairs following the correct methods, procedures and technical criteria as outlined by Breitling.
• Work alongside the Watchmakers to repair Breitling watches and achieve minimum productivity targets as measured by Breitling international guidelines.
• Responsible for developing and implementing training for all Watchmakers and technical staff in conjunction with staff personal development plans and as directed by the After Sales Service Manager.
• Apply and enforce Quality Control measures to ensure all work is carried out to standard.
• Assist with providing expert diagnostic analysis for all incoming watch repairs.
• Work with the After Sales Service Manager to ensure data integrity for CRM purposes at all times, to guarantee accurate repair tracking and reporting.
• Implement Breitling’s global After Sales Service policies and guidelines to the local market and keep up to date with any ongoing changes.
• Participate in all associated activities relating to the successful operation of the workshop.
• Temporary management of the After Sales Service Department during the absence of the After Sales Service Manager.
SKILLS & EXPERIENCE
• CFC or WOSTEP (or similar) diploma in watchmaking.
• Minimum 3 years previous experience in a similar role/industry, preferably with management experience.
• Proven track record of delivering results in watchmaking.
• Application/Product experience within the watch industry.
• Skilled in understanding customers’ needs and business drivers and using this knowledge to develop departmental strategies in conjunction with After Sales Service Manager.
• Excellence in developing relationships at all levels with internal and external stakeholders.
• Communication skills – Confidence in communicating with others, conveying information, dealing with questions and presenting solutions.
• Understanding of basic business finance.
Applications open 19 November 2024 and close on 17 December 2024
