What you will do:
Reporting to the General Manager, you will work with all departments, to enhance our guest experience, conference and events segment. You will have a passion for bringing exceptional experience to life and will filter this to all guests through leading and coordinating conferences and events at the resort. The role assists in securing the business, plans the meeting/event, co-ordinates with hotel operations and clients before, during and after each meeting/event.
You will coordinate and contribute to the successful sales and delivery of the leisure event segment, together with coordination of all conference and events at the resort
Other key responsibilities include:
- Ensure all Conference and Events inquiries are handled within operating procedures and always meet the required turnaround parameters.
- Direct any new conference business enquiries to the centralised Sales Manager.
- To quote and drive repeat leisure business at the Resort.
- Be informed on sales leads and business quoted to ensure business is maximized. At all times, understand the client’s needs whilst optimising hotel revenue through strategic yield management and upselling of resort facilities or services.
- End to end Event Planning & Follow Up
- Act as the primary point of contact for detailed meeting/event planning, working closely with Operations, F&B management, Revenue & Sales, Rooms Division operation, Finance and external suppliers.
- Assist in the develop and implementation of short and long term sales strategies for the business, to ensure revenue and room night goals are achieved, sales strategies are set, tactical plans are created and implemented, and results are monitored and achieved.
- Support M&E sales and marketing initiatives for the resort with site inspections, client entertainment, familiarisations, and other events that form part of the sales and marketing plan.
- Use guest insight to assist in developing new products and services to deliver guest engagement.
And so much more!
What you will bring:
- Energy, pizazz and a glass that is at least half full - if not overflowing!
- Proactive approach, with strong drive for team results and a track record of achievement
- Hotel, Tourism and Hospitality experience not essential but preferred
- Competent in Microsoft Outlook, Word, Excel and PowerPoint
- Highly organized and motivated individual
- Strong written and oral communication skills
- Maintains a high level of accuracy and efficiency
- Ability to manage time effectively
- Strong presentation, commercial and communication skills
- Strong influencer and persuader
- Flexible work approach
What’s in it for you?
At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit!
- Progressive flexibility, leave and well-being benefits to balance all of life's priorities
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year
- Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements
- Discounts on all NRMA insurance products including car, home & travel
- Grow or progress your career and move around the country or across the NRMA Group's business with us
Know you belong:
At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.
While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:
- We made the 2022 AFR Boss Best Places to Work List
- Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan
- Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025
- Certified as a Family Inclusive Workplace
- Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer
Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference?
Apply now, we cannot wait to hear from you!
As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.
