LatinAdvisor PTY Ltd Position: Information Coordinator Location: Altona North, 3025, Melbourne, Victoria Employment type: Full-time REDOAK CLEANING SOLUTIONS PTY LTD is seeking an Information Coordinator to manage client information, optimize processes, and drive operational efficiency. The ideal candidate will possess strong organizational skills, keen attention to detail, and a proactive mindset. Enjoy a competitive salary, growth opportunities, and a supportive work environment. Interested candidates are invited to submit their resumes, outlining their qualifications and experience, to [email protected]. Please include “Information Coordinator — [Your Name]” in the subject line of your email. Benefits Competitive salary $74000 - $84000 Annually. Collaborative and supportive team environment. Flexible work structure promoting work-life balance. Task & Responsibilities Monitoring and managing detailed client information through profiles, which includes analyzing client needs, tracking service delivery performance, and ensuring that client contact data, service history, and preferences are complete and organized for easy reference and follow-up. Creating contractor manuals, collecting relevant information to establish guidelines and support effective team performance. Monitoring team performance with special emphasis in core KPIs, providing feedback, and implementing corrective actions as needed. Organising 1:1 meetings to assist team members to understand and follow ReadOak best practices. Managing and organizing information on the company’s website, content creation, and social media to improve accessibility of information for clients and ensure that data is accurate and up-to-date. Developing service procedure manuals, including gathering and organizing information to standardize and improve service delivery processes. Review complaints data, low satisfaction surveys and perform root cause analysis to identify areas of improvement and suggest corrective actions. Staying informed about industry trends, competitors and market shifts. Providing strategic advice on policy, business methods, and organization, based on data interpretation to improve service efficiency and support company objectives. Qualification & Experience Bachelor’s degree in Business Administration or a related field. Minimum of 1 year of full-time employment in a closely related role. Demonstrated expertise in information and records management. Proven ability to deliver exceptional customer service to a diverse user base with varying skill levels. Strong organizational skills with a keen eye for detail. A proactive, flexible, and positive approach with a focus on continuous improvement and innovation. About Company RedOak Cleaning is a family-owned business dedicated to enhancing the lives of our community by providing exceptional cleaning services. We understand the challenges of balancing work, family, and home responsibilities, and our mission is to give you back valuable time to focus on what matters most. Specializing in domestic cleaning, we pride ourselves on professionalism, efficiency, responsibility, and integrity. Our team is committed to delivering high-quality, personalized services that reflect the love and warmth we have for our clients. At RedOak Cleaning, we believe that a clean and organized space contributes to a brighter, happier home. Salary: $74000-84000 Job Publish: 18-11-2024 Job Expire: 18-12-2024 Please click to View more detail / apply .
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