South Granville Location
Dynamic Opportunity
About Our Client
Our client is a respected industrial manufacturing organisation with a sizeable workforce. Their products have a significant presence in numerous markets across the globe, and they are known for their commitment to quality and exceptional service.
Job Description
Direct and monitor the Customer Service team to achieve excellent customer service standards.
Collaborate with other departments to ensure efficient and reliable service delivery.
Handle escalated customer complaints and resolve them promptly.
Develop and implement customer service policies and procedures.
Identify opportunities for process and organisational improvement.
Provide support to the Customer Care Manager.
Handle customer calls, emails and trade counter inquiries.
Create quotations, process orders and manage product deliveries.
... Click here to view more detail / apply for Customer Service Team Leader
