At Komatsu Australia youll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.
The Opportunity:
Were looking for an experienced Customer Support Representative at our Mackay branch to handle internal and external queries related to parts sales, orders, and deliveries.
Key Responsibilities:
Check customer orders weekly to minimize lead times.
Proactively suggest cost-saving measures for the Parts Operation.
Follow company credit control policies.
Develop knowledge of Komatsu's structure, policies, and safety regulations.
Occasionally perform warehouse duties to enhance customer service.
Maintain communication with CSRs and stay familiar with clients' needs.
Provide backorder reports and delivery updates to clients.
Assist colleagues with customer inquiries.
Handle challenging situations professionally.
Participate in process improvements to enhance efficiency.
Promote
... Click here to view more detail / apply for Customer Support Representative
The Opportunity:
Were looking for an experienced Customer Support Representative at our Mackay branch to handle internal and external queries related to parts sales, orders, and deliveries.
Key Responsibilities:
Check customer orders weekly to minimize lead times.
Proactively suggest cost-saving measures for the Parts Operation.
Follow company credit control policies.
Develop knowledge of Komatsu's structure, policies, and safety regulations.
Occasionally perform warehouse duties to enhance customer service.
Maintain communication with CSRs and stay familiar with clients' needs.
Provide backorder reports and delivery updates to clients.
Assist colleagues with customer inquiries.
Handle challenging situations professionally.
Participate in process improvements to enhance efficiency.
Promote
... Click here to view more detail / apply for Customer Support Representative
