Group Fraud Management Services consists of seven group level functions: Bankwest Financial Crime Services, Card Fraud, Digital Fraud, Branch Fraud, Originations & Scams, Fraud Capability Intel & Advisory, Analytics and Business Performance & Strategy.
Do work that matters
Inbound & Detection:
Performing In depth analysis of system detected Scam and Fraud cases on inbound and outbound calls.
Performing case analysis, strictly adhering to procedures, and coming to the right decisions.
Holding high value conversations with our customers to ensure the right outcome.
Liaising with different Business Units and stakeholders, putting our customers interests at the forefront
Assessment:
Performing assessment of customer and system reported fraud disputes
Decision and issue dispute outcomes to customers
Identify first party fraud-related trends and report on these accordingly
Delivering excellence in customer service and innovation in dealing with
... Click here to view more detail / apply for Customer Service Representative ? Card Fraud
