As a Loyalty Specialist you contribute to added customer value, a strong brand, and increased sales by ensuring a strong customer insight driven Loyalty and CRM function in the Sales market (Australia). You work towards aligned and cross-functional goals, taking part in driving omni sales performance and customer centricity in all parts of your work, driving customer base growth and lifetime value. You drive the Loyalty program and support sales linked activities in collaboration with the Sales team according to H&M values, standards, policies, and procedures.
Key responsibilities:
Drive the omni customer acquisition and retention plan for Australia based on the regional strategy.
Responsible for growing member engagement and retention, using the global Loyalty and CRM strategy as a base.
Work cross functionally, aiming to meet and exceed customer expectations to ensure long-term growth.
Support the regional strategy through driving local initiatives incl. benefits,
... Click here to view more detail / apply for Loyalty Specialist
Key responsibilities:
Drive the omni customer acquisition and retention plan for Australia based on the regional strategy.
Responsible for growing member engagement and retention, using the global Loyalty and CRM strategy as a base.
Work cross functionally, aiming to meet and exceed customer expectations to ensure long-term growth.
Support the regional strategy through driving local initiatives incl. benefits,
... Click here to view more detail / apply for Loyalty Specialist
