Due to expansion, we are currently looking for a passionate Senior Data Centre Technician to join our Darwin facilities team. The purpose of this role is to support the Facility Manager with the day-to-day operations of the data centre by providing high quality & efficient technical maintenance and customer service. This role will also be the lead in SME for the team of Data Centre Technicians and be required to participate in an on-call roster.
What you’ll do:
- Excellent customer communication skills with a proven ability to handle customer escalations
- Assess all areas of risk from OH&S, security, to facility technical and critical system operations, policy and procedures to ensure customer services and business operations operate within a risk profile approved by the NEXTDC executive leadership team
- Provide an integration/coordination point into NEXTDC Facilities, for infrastructure supporting critical support systems, Power monitoring and Rack locking, Temp and Humidity monitoring
- Assist with customer deliveries handling of equipment and any assembly as required
- Work with members of the Facility and Business Framework teams to challenge, develop and deliver workflows, process, policy and procedures for all aspects of facility and system operations.
- Mentor and support up to 6 direct reports to strive for continual improvement and professional development
- Monitor all critical systems through Building Management Systems, diagnose upon failure critical systems and escalate as required
- Participate in Facility Management related tasks where required
