Shore School Shore is seeking to appoint a qualified and experienced ICT Support Technician to provide ICT support to the Shore community, including teachers, support staff, students and parents. This is a permanent, full time position commencing Term 1,2025. Permanent full-time role Competitive salary and staff benefits Join our fantastic ICT department. Benefits Shore offers a collegiate and dynamic working environment where your input will be valued. Encouragement to pursue professional development opportunities. Attractive salary packaging arrangements Complimentary lunches during term time Access to annual influenza vaccinations 24/7 access to our Employee Assistance Program School fee concessions Access and use of the gymnasium, swimming pool and pilates classes at the North Sydney campus. Task & Responsibilities Determining software and hardware requirements to provide solutions to problems Responding to inquiries about software and hardware problems Adapting existing programs to meet users' requirements Installing and downloading appropriate software Ensuring efficient use of applications and equipment Implementing computer networks Repairing and replacing peripheral equipment such as terminals, printers and modems Provide face to face training for clients and colleagues Nurture technology competence across the school Provide ICT support for internal and external events Inspire the Shore community in its use of Microsoft and Apple technology for teaching and learning. Qualification & Experience Relevant certificate II/III/IV CompTIA A+ ITIL Foundations or equivalent industry gained skills and experience At least 3 years’ experience in a front-line technology support role. Used ticketing and asset management systems Microsoft, Zoom, Adobe and Apple devices and software Ticketing systems, such as Web Help Desk Strong service focus by taking end to end ownership of issues. The ability to simplify and communicate complex matters. The ability to write clear and concise documentation. The ability to engage and influence stakeholders at all levels. Determine requirements and expectations by listening attentively and confirming understanding. Solve problems systematically and persisting in the face of complexity and other pressures. Manage high stress situations, conflict and competing priorities. Attention to detail. About Company Shore is a leading Anglican Day and Boarding School, emphasising excellence in academic, cultural and sporting pursuits and fostering integrity in moral and spiritual development in a Christian environment. Established in 1889 as a leading comprehensive school for the education of boys, Shore welcomed girls to the Early Learning Centre and K, 1, 2 Preparatory School at its Northbridge Campus in 2003. The rich history and traditions of Shore have powerfully shaped the School, fostering a sense of community and belonging. Salary: $73000-85000 Job Publish: 13-11-2024 Job Expire: 13-12-2024 Please click to View more detail / apply .
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