Job description
Were looking for customer-focused professionals to join our State Government clients. Your success will be measured by the quality of your customer interactions and your ability to resolve issues efficiently, with a strong focus on customer satisfaction.
Key Responsibilities:
Represent our client in a professional and courteous manner during all customer interactions.
Answering inbound calls.
Access the knowledge management system to provide accurate, timely, and relevant information to customers.
Display a customer-centric attitude and a solutions-driven approach in all interactions.
Use initiative to identify when issues need to be escalated or additional support is required.
Update the database as per required procedures and maintain up-to-date customer information.
Ensure compliance with policies and procedures while meeting performance standards.
Application Requirements:
Previous contact centre or customer-facing experience is highly regarded but not essential.
Strong communication
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