What you get to do in this role:
We are seeking a dynamic and experienced ServiceNow Technical Architect who can leverage their expertise in Salesforce Service Cloud to architect and implement best-in-class ServiceNow solutions. If you are a seasoned Salesforce Service Cloud Architect looking to pivot into the ServiceNow ecosystem, this is a unique opportunity to utilize your skills in workflow automation, customer service excellence, and enterprise-level architecture in a new and exciting platform.
Key Responsibilities:
- Lead the design and development of complex solutions and integrations between ServiceNow and other enterprise platforms (i.e. Salesforce, etc), including CRM, ERP, Telephony, and other IT systems.
- Maintain skills/certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings such as Telecommunications, Financial Services, HealthCare and Life Sciences for Customer Workflows
- Design and architect ServiceNow solutions that align with business needs and industry best practices, with a strong focus on service management, customer service, workflow automation, and user experience
- Partner with business stakeholders and executives to understand short-term and long-term business goals and priorities
- Proactively analyze current state and identify new options for improving ways of working to achieve/exceed business results. Think big but start small. Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
- Collaborate with stakeholders to gather and analyze requirements, translating business processes into technical solutions that enhance efficiency and user experience.
- Provide technical leadership in the customization, configuration, and implementation of ServiceNow products in the Customer and Industry Workflow.
- Guide cross-functional teams through the full lifecycle of ServiceNow projects, including design, development, testing, deployment, and post-implementation support.
- Drive the adoption of best practices in ServiceNow architecture and development, focusing on scalability, performance, and maintainability.
- Stay current with ServiceNow advancements and emerging trends in IT service management and customer service technologies.
- Engage and collaborate closely with the ServiceNow product teams on new product service offerings and go to market activities.
- Interface with the product team during new product implementations to gain best practices insights and give feedback on new features and capabilities to enhance the product.
