- Provide warm and welcoming service to all guests.
- Ensure Ambassadors are competent in all service procedures.
- Work cohesively as a team member.
- Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
- Assist with the training and development of all ambassadors while also maintaining a detailed training log.
- Demonstrate the “Passion for Excellence” through serving our guests with professionalism and ensuring that their requests are quickly and efficiently achieved.
- Coach and inspire the team, while also leading by example.
- Serve items with flair and professionalism according to standards set by the Manager.
- Demonstrate competency in all duties as required.
- Report any discrepancies in stock control.
- Follow and implement all departmental procedures, standard operating procedures (SOPs) and checklists.
- Maintain product knowledge of all menus and wine lists in order to advise and make recommendations to guests.
- Use every opportunity to upsell and maximise sales.
- Assist with implementation and maintenance of Sofitel Brand Standards.
Benefits, Rewards, Motivations
- Industry benefits worldwide on accommodation, dining and lifestyle services.
- Access to daily discounted coffee and Ambassador dinning menu.
- A unique training platform to enhance your skills and knowledge.
