As a Quality Assurance Lead you will be responsible for supporting a team of Quality Assurance Officers to identify compliance and quality trends. You will play a key role in providing recommendations to the management team on process enhancements. This includes managing the outcomes of Quality Auditing in order to ensure ongoing delivery of outstanding collection outcomes for our clients.
In this role, you will;
Liaise with operational leaders to communicate quality audit results, including trend analysis
Coach and supervise the QA Team and create a positive working environment
Present information to clients and other stakeholders with recommendations
Use data visualisation and other tools to drive process improvement and optimise performance
About you;
You have recoveries experience and an excellent record of call-quality results
You have experience leading a small team or are the go-to person for support
... Click here to view more detail / apply for Quality Assurance Lead
