GuardWare is a young, sovereign, disruptive cyber software company based in Sydney Australia
As the Support Coordinator you will report to the Infrastructure Manager with lines of reporting to the CTO.
This role is full time
Duties include:
Thew Support Coordinator is responsible for providing and coordinating a broad range of technical support services; and may also evaluate the overall support program reporting issues to the Infrastructure Manager and CTO.
The Support Coordinator arranges and participates in tasks within configuration, installation, and maintenance or upgrade of GuardWare software products . software programs and assist with, demonstrations, upgrades and integrations. They help with security issues and recommend privacy safeguards. The Support Coordinator provides first line repair and troubleshooting support, which may be performed remotely using a virtual tech support platform. They may also provide assessments of the IT processes and make recommendations for improvements. This includes:
Coordinate and operate the help desk function
Responsible for serving as the help desk for our client, providing IT support and technical / desktop support for their team.
Provide details of level 2 and 3 support requirements to the CTO.
Answer support phones and take appropriate action to resolve client issues.
With the Infrastructure Manager coordinate maintaining various network projects with our client base.
Provide or coordinate IT support and troubleshoot networks, systems, and applications issues.
Provide technical guidance, advice, and training to system users.
Build and maintain positive, constructive partnering relationships with the client community.
Serve as the administrator of all point of sale systems, their functions, and any ancillary systems, including training, reporting, documenting, and enabling user access.
Perform IT production support for assigned area(s) according to documented processes.
Provide operational status and statistics regarding technology hardware and solutions to regional director in support of the monthly operations review.
Install, maintain, and upgrade workstation and peripheral hardware and software.
Coordinate computer support activities with multiple user departments and internal teams, as well as third party vendors.
Manage and coordinate managed service and solution providers for the successful delivery of technology services in support of our operating business needs.
Log all customer interactions, filling out detailed information in tickets and document resolutions.
Responsible for the timely and thorough completion of customer help requests by taking ownership and seeing each task through to the customers satisfaction.
Update desktop software/applications. maintain documentation on installed applications.
Setup and maintain user accounts within an enterprise environment.
The Support Coordinator would typically hold:
Bachelor's Degree in computer science, IT, or information systems, or equivalent experience.
Advanced understanding of Operating systems.
Strong computing skills.
natural problem-solving skills and be a critical thinker.
Fluency in a variety of programming languages, software, and systems.
Collaboration skills and experience with performing exercises such as onboarding.
Demonstrable leadership and computer literacy skills.
As our Support Coordinator, you will be responsible for making the right choices when it comes to support activities to prioritise and ensure ICT operations.
Salary includes base salary, superannuation and potentially bonus subject to KPIs
Apply to [email protected] or via this website
As the Support Coordinator you will report to the Infrastructure Manager with lines of reporting to the CTO.
This role is full time
Duties include:
Thew Support Coordinator is responsible for providing and coordinating a broad range of technical support services; and may also evaluate the overall support program reporting issues to the Infrastructure Manager and CTO.
The Support Coordinator arranges and participates in tasks within configuration, installation, and maintenance or upgrade of GuardWare software products . software programs and assist with, demonstrations, upgrades and integrations. They help with security issues and recommend privacy safeguards. The Support Coordinator provides first line repair and troubleshooting support, which may be performed remotely using a virtual tech support platform. They may also provide assessments of the IT processes and make recommendations for improvements. This includes:
Coordinate and operate the help desk function
Responsible for serving as the help desk for our client, providing IT support and technical / desktop support for their team.
Provide details of level 2 and 3 support requirements to the CTO.
Answer support phones and take appropriate action to resolve client issues.
With the Infrastructure Manager coordinate maintaining various network projects with our client base.
Provide or coordinate IT support and troubleshoot networks, systems, and applications issues.
Provide technical guidance, advice, and training to system users.
Build and maintain positive, constructive partnering relationships with the client community.
Serve as the administrator of all point of sale systems, their functions, and any ancillary systems, including training, reporting, documenting, and enabling user access.
Perform IT production support for assigned area(s) according to documented processes.
Provide operational status and statistics regarding technology hardware and solutions to regional director in support of the monthly operations review.
Install, maintain, and upgrade workstation and peripheral hardware and software.
Coordinate computer support activities with multiple user departments and internal teams, as well as third party vendors.
Manage and coordinate managed service and solution providers for the successful delivery of technology services in support of our operating business needs.
Log all customer interactions, filling out detailed information in tickets and document resolutions.
Responsible for the timely and thorough completion of customer help requests by taking ownership and seeing each task through to the customers satisfaction.
Update desktop software/applications. maintain documentation on installed applications.
Setup and maintain user accounts within an enterprise environment.
The Support Coordinator would typically hold:
Bachelor's Degree in computer science, IT, or information systems, or equivalent experience.
Advanced understanding of Operating systems.
Strong computing skills.
natural problem-solving skills and be a critical thinker.
Fluency in a variety of programming languages, software, and systems.
Collaboration skills and experience with performing exercises such as onboarding.
Demonstrable leadership and computer literacy skills.
As our Support Coordinator, you will be responsible for making the right choices when it comes to support activities to prioritise and ensure ICT operations.
Salary includes base salary, superannuation and potentially bonus subject to KPIs
Apply to [email protected] or via this website
