The Customer Experience People Leaders are responsible for leading and managing a team of individual contributors within the Customer Experience Centre. They continually monitor operational activity and ensure consistent achievement of operational performance. The People Leader will champion innovation and change, building a culture of continual improvement. Through exceptional Leadership the Customer Experience People Leader enables success of health care professionals and improves the lives of our patients. Responsibilities:
Completion of people management activities (1-1, Quarterly Reviews, Probation, Performance Management
Directly manage performance and behaviours of direct reports consistent with company policies in a manner
Lead coach and develop direct reports
Collaborate with Customer Experience Coaches to provide training and learning to direct reports
Actively monitor operational activity, allocate work, and ensure optimum operational performance
Consistently complete
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