08th November,
The Role: The Investigation and Resolution Officer is dedicated to protecting our customers across the a2b businesses. You will be responsible for identifying, , assessing, responding to, and ultimately preventing fraud through our developing fraud control framework, while ensuring a secure and seamless experience for our customers and merchant partners. Our team is growing quickly, and you will have the opportunity to make a significant impact in helping build and set the direction of the team. You are enthusiastic about this role because you care about user trust and safety, and have a keen interest in assessments and resolving disputes while preventing product and service misuse, with a desire to make a positive impact in the community and ecosystem of our clients and partners. Roles and Responsibilities: Conduct in-depth user activity assessments through analysis of disparate sources of data (customer support tickets, trip activity,
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