The R ole The Quality Assurance Specialist (Motor Business Performance & Strategies) will play a key role in the ongoing development of the Motor Claims & Assessing Quality Assurance program. The incumbent will be actively involved in the ongoing efficient monitoring of internal and external compliance (procedure adherence and technical precision) for the Motor Supply Chain, Assessing Support Officers, Customer Service Officers and for Fraud. This role will be responsible for regular and independent technical assurance reviews in line with the Motor Claims & Assessing Assurance criteria and documented standard operating procedures. The incumbents will be able to identify areas of improvement in claims handling processes across the Insurance value chain including supplier processes and customer interactions. You will ensure timely and accurate dissemination of results, trends, opportunities and breaches of Procedure.
Position Accountabilities
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