We currently have an opportunity for a Workforce Planner to join our team. This position will support the key delivery of workforce management practices across the Downer Contact Centres, namely team schedules, real time management, and reporting.
Demonstrated experience in Workforce Planning.
COPC Accreditation/Training (desirable)
Experience working with Contact Centre Workforce Management Systems and telephony platforms (calabrio, touchpoint) preferred.
Demonstrated understanding of all workforce planning principles.
Experience working in a National and 24/7 Contact Centre operations desirable.
Experience working for a BPO/outsourcer desirable.
Strong analytical, planning and time management skills with the ability to prioritise multiple tasks, working to challenging deadlines with good attention to detail.
Possess excellent people skills and the ability to consider all views regarding Scheduling, RTM, and other Workforce Planning Practices.
More than anything, youll have a strong work ethic, a positive attitude, and a drive ... Click here to view more detail / apply for Workforce Planner
Demonstrated experience in Workforce Planning.
COPC Accreditation/Training (desirable)
Experience working with Contact Centre Workforce Management Systems and telephony platforms (calabrio, touchpoint) preferred.
Demonstrated understanding of all workforce planning principles.
Experience working in a National and 24/7 Contact Centre operations desirable.
Experience working for a BPO/outsourcer desirable.
Strong analytical, planning and time management skills with the ability to prioritise multiple tasks, working to challenging deadlines with good attention to detail.
Possess excellent people skills and the ability to consider all views regarding Scheduling, RTM, and other Workforce Planning Practices.
More than anything, youll have a strong work ethic, a positive attitude, and a drive ... Click here to view more detail / apply for Workforce Planner
