Do work that matters Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million personal and small business customers. We offer market-leading products and services, supported by some of the world?s best systems and processes. See yourself in our team As a Workforce Optimisation Analyst, you will join the Workforce Optimization Team. This team is responsible for supporting all aspects of Workforce Planning and Analytics for the channels within Direct Channels, this includes but is not limited to Contact Centres (Direct Banking, Direct Lending & Financial Assistance Solutions), across a number of existing and future channels
The Workforce Analytics team is responsible for ensuring the Direct Channels business has an appropriate long-term resource plan, feeding in inputs from cross-functional teams.
Key Responsibilities
Support strategic forecasting of workload, including trends and impacts.
... Click here to view more detail / apply for Workforce Optimisation Analyst
The Workforce Analytics team is responsible for ensuring the Direct Channels business has an appropriate long-term resource plan, feeding in inputs from cross-functional teams.
Key Responsibilities
Support strategic forecasting of workload, including trends and impacts.
... Click here to view more detail / apply for Workforce Optimisation Analyst
