About the role
The Service Delivery Manager is accountable for overseeing IT Service Management (ITSM) operations, metrics, and reporting, with a focus on driving continuous improvements and elevating the maturity of service delivery processes. The role delivers business value in a cost-effective and timely manner, aligned with InfraBuilds needs, while leveraging ITIL best practices as a guiding framework.
*This role will see the successful incumbent working on average 3 days from the Sydney CBD head office and 2 days WFH.
Key responsibilities include but not limited to:
Lead operational and end-user technology support to enhance efficiency, aligning information technology with business goals to drive high levels of customer engagement and satisfaction.
Own, develop, and evolve all Service Management capabilities, including core ITIL functions
... Click here to view more detail / apply for IT Business Partner
