Your New Role
We have an opportunity to support a multi-year program to the Australian Defence Force working as a Relationship Manager/Process Analyst.
The role primarily focuses on working with the customer, managing relationships and mapping out their processes. A love for working onsite, embedded with the customer is key to success in this role. There is no opportunity to work remotely.
Other aspects of the role:
- Define and document user problems, needs and/or enhancements opportunities.
- Capture and model current and planned business processes.
- Conduct user liaison for ICT activities including software development.
- Coordinate and manage engagements with relevant stakeholders, including support teams, end users, and other involved in business analyst activities.
- Provide feedback on areas for improvement within existing business processes, and support Organisational Change Management.
- Contribute to, improve, and enable delivery and escalation processes.
- Support Change Management activities and the transition of solutions into production and operational use.
- Develop plans, procedures, work instructions, manuals and other technical documentation for use by target staff.
