- Always provide a sense of welcome and departure to all visitors of the Hotel.
- Provide correct and accurate information in response to all enquires.
- Lead by example with regards to departmental grooming and attitude.
- Ensure that you are aware of the daily activities via Daily Round-up, Opera and diary.
- To be aware of all ongoing matters within the Hotel and any special events those are planned.
- Be aware of all daily VIP’s.
- Follow and implement all departmental procedures, standard operating procedures (SOPs) and checklists.
- Liaise closely with the Front Office, Guest relations, Reservations, the Bell Captain and Valet to ensure guests arrivals, departures and queries are handled courteously and efficiently.
- Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
- Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
- Embody the art of French hospitality through a “can do” attitude.
- Perform tasks within a timely manner.
- Assist with implementation and maintenance of Sofitel Brand Standards.
Benefits, Rewards, Motivations
- Industry benefits worldwide on accommodation, dining and lifestyle services.
- Access to daily discounted coffee and Ambassador dinning menu.
- A unique training platform to enhance your skills and knowledge.
