Who we are: We provide outstanding, customer-focused health, aged care and disability services to Australians in their own homes, and in the community via our 2 healthcare brands, Plena and Claro Claro Aged Care and Disability Services - A leading provider of aged care and disability services across Australia. Our name 'Claro' comes from Latin and means 'to brighten' - and we're here to enable you to shine. Whether you or a loved one are seeking support to stay independent at home, comprehensive care to meet personalised goals, or a new specialist disability home - we'll work in partnership with you and make it happen. The Opportunity: We are seeking an experienced Accommodation Services Manager to join our team. State Operation Manager the Accommodation Services Manger will provide leadership and continuously improve Supported Accommodation Services for people living with disability. Specifically, the role will be responsible for the leadership of a team of staff across a small portfolio of accommodation sites who together ensure the provision of high-quality direct care services for people with a disability and complex support needs to meet individual client needs. This role will be responsible for ensuring clients needs are being met alongside ensuring support workers are upholding their duties in a prompt and professional manner. Other tasks will also include coaching of staff, daily rostering and key relationships. You will be responsible for, but not limited to:
Lead and develop the support worker teams
Managing the day to day running of the allocated sites
Ensure medication plans, distribution and administration are carried out
Responding to unplanned support call requests
Identify any disputes or complaints and escalate in a timely manner
Responds to incidents and feedback in a timely manner
Liaise with the SDA property manager to advise of any property repairs and or incidents
Complete monthly audit on fire drills, first aid kits and WHS monthly auditing
Participate in internal and external audits
To be successful in this role you will have:
Minimum 2 years' proven leadership, in health, particularly client/case management, quality management, incident management and resolution;
Knowledge of the changing environment in the disability/health sector
Strong people management and team leadership skills
Exemplary customer service skills
Willingness to take ownership and hold people accountable
High level of computer literacy with experience in Microsoft Office and data management systems
Excellent verbal and written communication skills, particularly in dealing with sensitive information
Ability to thrive in a fast-paced and challenging environment
Additional Requirements:
Current National Police Check
NDIS Worker Screening Check
Evidence of current work rights in Australia
Current Australian Drivers license
What's in it for you:
Opportunity to work for a rapidly growing disability and aged care provider
Friendly team environment with a great community care spirit
Employee Assistance Program for staff and their families
Flexible work initiatives for real work-life-balance include a month RDO
Employee of the month
Shine Awards
WhereFit - Fitness perks and discounts
Retail discounts
Novated vehicle leasing
Annual performance reviews
How to apply To apply select the 'apply' button below and you will be redirected to our website to commence your application. Please note: Candidates may be shortlisted and interviewed prior to closing date, apply today! We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ people
Please click here to apply.
Lead and develop the support worker teams
Managing the day to day running of the allocated sites
Ensure medication plans, distribution and administration are carried out
Responding to unplanned support call requests
Identify any disputes or complaints and escalate in a timely manner
Responds to incidents and feedback in a timely manner
Liaise with the SDA property manager to advise of any property repairs and or incidents
Complete monthly audit on fire drills, first aid kits and WHS monthly auditing
Participate in internal and external audits
To be successful in this role you will have:
Minimum 2 years' proven leadership, in health, particularly client/case management, quality management, incident management and resolution;
Knowledge of the changing environment in the disability/health sector
Strong people management and team leadership skills
Exemplary customer service skills
Willingness to take ownership and hold people accountable
High level of computer literacy with experience in Microsoft Office and data management systems
Excellent verbal and written communication skills, particularly in dealing with sensitive information
Ability to thrive in a fast-paced and challenging environment
Additional Requirements:
Current National Police Check
NDIS Worker Screening Check
Evidence of current work rights in Australia
Current Australian Drivers license
What's in it for you:
Opportunity to work for a rapidly growing disability and aged care provider
Friendly team environment with a great community care spirit
Employee Assistance Program for staff and their families
Flexible work initiatives for real work-life-balance include a month RDO
Employee of the month
Shine Awards
WhereFit - Fitness perks and discounts
Retail discounts
Novated vehicle leasing
Annual performance reviews
How to apply To apply select the 'apply' button below and you will be redirected to our website to commence your application. Please note: Candidates may be shortlisted and interviewed prior to closing date, apply today! We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ people
Please click here to apply.
