Join a global employee-first organisation supporting with customer service operations
The company:
Our client, a global leader based in Germany, specialises in innovative water filtration solutions across the ANZ region. They offer a diverse range of products, including pitchers, bottles, and under-sink systems, ensuring superior water quality through proprietary filtration technology. The company is widely accessible in Australia through various retail outlets and online platforms, prioritising first-class customer service backed by decades of expertise.
The Role:
Addressing customer inquiries and maintaining accurate CRM records
Managing system interface issues and overseeing product returns
Collaborating with cross-functional teams to ensure seamless operations
Handling the entire order process, including communicating changes to purchase orders
Coordinating with a 3PL warehouse to ensure order consistency and meet service level agreements (SLAs)
Managing e-Commerce orders in the Sage system
Engaging actively with customers and consumers via phone in
... Click here to view more detail / apply for Customer Service & Order Fulfillment Specialist
The company:
Our client, a global leader based in Germany, specialises in innovative water filtration solutions across the ANZ region. They offer a diverse range of products, including pitchers, bottles, and under-sink systems, ensuring superior water quality through proprietary filtration technology. The company is widely accessible in Australia through various retail outlets and online platforms, prioritising first-class customer service backed by decades of expertise.
The Role:
Addressing customer inquiries and maintaining accurate CRM records
Managing system interface issues and overseeing product returns
Collaborating with cross-functional teams to ensure seamless operations
Handling the entire order process, including communicating changes to purchase orders
Coordinating with a 3PL warehouse to ensure order consistency and meet service level agreements (SLAs)
Managing e-Commerce orders in the Sage system
Engaging actively with customers and consumers via phone in
... Click here to view more detail / apply for Customer Service & Order Fulfillment Specialist
