CEC Team Lead Our client, Polestar ,a highly innovative luxury automotive brand, is seeking a CEC Team Lead (Customer Experience Centre) to join their Customer Service team. This role focuses on delivering exceptional service to customers, service partners, and internal staff while acting as the primary contact for escalated issues. Responsible for managing, coaching, and mentoring team, ensuring a high standard of customer service is maintained.
The suitable candidate will be responsible for:
Deliver best practices in day-to-day processes and people management, including scheduling, motivation, performance management, coaching, and development of customer care representatives.
Monitor, report, and troubleshoot all inbound and outbound calls, emails, cases, chats, social media interactions, and complaints.
Ensure your team consistently provides excellent customer service while maintaining a friendly and professional rapport with customers.
Oversee team achievement of SLAs, KPIs, and targets throughout the customer journey, with a focus on First Contact Resolution and Customer
... Click here to view more detail / apply for CEC Team Lead
The suitable candidate will be responsible for:
Deliver best practices in day-to-day processes and people management, including scheduling, motivation, performance management, coaching, and development of customer care representatives.
Monitor, report, and troubleshoot all inbound and outbound calls, emails, cases, chats, social media interactions, and complaints.
Ensure your team consistently provides excellent customer service while maintaining a friendly and professional rapport with customers.
Oversee team achievement of SLAs, KPIs, and targets throughout the customer journey, with a focus on First Contact Resolution and Customer
... Click here to view more detail / apply for CEC Team Lead
