The Knowledge Manager is responsible for overseeing all knowledge-related activities, including the management, capturing, sharing and accessibility of all knowledge. They are required to work alongside stakeholders, internal and external, to promote the usage of the organization’s knowledgebase. Knowledge managers are expected to keep themselves and the delivery teams accountable for compliance to our customers’ expectations and strategy. They are also responsible for communication and promoting collaboration.
The ideal candidate possess soft skills such as great leadership, effective communication, problem-solving, coaching, and teamwork skills. These skills will aid in promoting a culture of knowledge. As a knowledge manager, you will be well-equipped with the knowledge base features, functionality and be able to communicate this to teams effectively.
Duties – What you’ll be doing
- Define the knowledge management strategy for our knowledge base and maintain high quality, up-to-date, and searchable content for audiences of varying skill level
- Promoting collaboration and knowledge sharing through defining, supporting and encouraging the use of knowledge to employees of all skill levels and roles
- Controlling the accessibility and flow of knowledge within the organization and to external parties
- Helping capture new knowledge with the usage of a knowledge base
- Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy
- Providing relevant coaching, training and support to champion a knowledge management culture
