The Financial Hardship and Collections teams are an important function supporting Angle Auto?s customers in the moments that matter.
The Team Leader Financial Hardship is responsible for leading the delivery of customer centric & compliant outcomes when customers are experiencing financial difficulty.
In this role you will leverage your industry experience and leadership skills to help mature and support our Hardship capability across people, process and systems. In return we will provide you with the opportunity to grow and develop a front-line customer facing team, contribute to the evolution of process and policy and access to senior stakeholders who can support your ongoing development.
Key Responsibilities;
Lead & develop a team of front-line Financial Hardship consultants focused on customer experience and first point resolution.
Monitor and allocate workflow on a daily basis.
Leads responses, including direct customer engagement, to complex case management.
... Click here to view more detail / apply for Team Leader Financial Hardship
The Team Leader Financial Hardship is responsible for leading the delivery of customer centric & compliant outcomes when customers are experiencing financial difficulty.
In this role you will leverage your industry experience and leadership skills to help mature and support our Hardship capability across people, process and systems. In return we will provide you with the opportunity to grow and develop a front-line customer facing team, contribute to the evolution of process and policy and access to senior stakeholders who can support your ongoing development.
Key Responsibilities;
Lead & develop a team of front-line Financial Hardship consultants focused on customer experience and first point resolution.
Monitor and allocate workflow on a daily basis.
Leads responses, including direct customer engagement, to complex case management.
... Click here to view more detail / apply for Team Leader Financial Hardship
