The role:
As our new High Care Senior Claims Consultant, you will be managing a portfolio of end-to-end claims for customers experiencing vulnerability and/or a traumatic claim event that present in varying levels of complexity. You will be responsible for delivering an exceptional customer claim experience balanced with the accurate application of policy interpretation and claims decisioning.
Position Accountabilities:
End to end management of a portfolio of complex, high value and sensitive claims
Reviewing each referred claim for acceptance in line with the ICA, PDS and prior to internal dispute resolution or Ombudsman determination
Manage existing claims to provide support to customers within policy entitlements, organisation of repairs & management throughout the claims life
Identifying and raising potential risks or compliance issues to Management
Seek additional information to validate events by reviewing, verifying, and issuing documentation to customer
Accurately underwrite claims
... Click here to view more detail / apply for High Care Senior Claims Consultant
As our new High Care Senior Claims Consultant, you will be managing a portfolio of end-to-end claims for customers experiencing vulnerability and/or a traumatic claim event that present in varying levels of complexity. You will be responsible for delivering an exceptional customer claim experience balanced with the accurate application of policy interpretation and claims decisioning.
Position Accountabilities:
End to end management of a portfolio of complex, high value and sensitive claims
Reviewing each referred claim for acceptance in line with the ICA, PDS and prior to internal dispute resolution or Ombudsman determination
Manage existing claims to provide support to customers within policy entitlements, organisation of repairs & management throughout the claims life
Identifying and raising potential risks or compliance issues to Management
Seek additional information to validate events by reviewing, verifying, and issuing documentation to customer
Accurately underwrite claims
... Click here to view more detail / apply for High Care Senior Claims Consultant
