Temporary, Full time
$123, per annum plus Superannuation
Join the Customer Experience team
Hume City Council is one of Australia?s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.
The role involves the implementation of this strategy, stakeholder engagement leveraging customer feedback including complaints and ombudsman escalations, Customer Insights, as well as coaching and CX training across the entire organisation.
What you?ll be doing:
Accountable for strategic development, delivery and adoption of customer orientated plans, frameworks, programs and measurements, with a view to influencing a customer-centric organisational culture.
Deliver a matured CX program focused on customer journey improvements and general CX improvements using innovation and continuous improvement, which prioritises CX success measures.
Competently project manage a range of significant, and
... Click here to view more detail / apply for Coordinator Customer Experience
