THE COMPANY: This opportunity sits within an innovative and dynamic company in the apparel sector, renowned for its commitment to both quality and sustainability. Having gone from strength-to-strength and receiving significant investment, this multi-award-winning business is now elevating its global presence. This established forward-thinking brand is seeking a talented CRM Manager to join their team and lead their customer engagement and loyalty initiatives. THE ROLE: The CRM Manager will be instrumental in crafting, driving and conceptualising strategies that enhance the customer experience and drive loyalty. This role involves managing integrated loyalty programs, automated customer journeys, and daily communications to ensure effective and timely messaging, whilst managing a CRM Specialist who will execute strategies alongside you, with the assistance of agency support. Key responsibilities include boosting Customer Lifetime Value, increasing customer engagement, and optimising conversion rates. The role also involves detailed tracking and reporting on key metrics to
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