What success looks like in this role:
Private Label Services Support
Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment.
Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
May perform routine installs, moves, adds and changes as part of a directed team, including Complex desktop and laptop break fix work, Whole unit replacement, Simple desktop printer fixes, Load software with a script.
Performs scripted image loading, unit diagnostics and replaceable unit swapping.
Perform troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripherals
Performs preventative maintenance activities on certain products as directed
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout
Ensures client specific Service Level Agreements are met and incident and request tickets are
... Click here to view more detail / apply for Field Engineer 4
Private Label Services Support
Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment.
Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
May perform routine installs, moves, adds and changes as part of a directed team, including Complex desktop and laptop break fix work, Whole unit replacement, Simple desktop printer fixes, Load software with a script.
Performs scripted image loading, unit diagnostics and replaceable unit swapping.
Perform troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripherals
Performs preventative maintenance activities on certain products as directed
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout
Ensures client specific Service Level Agreements are met and incident and request tickets are
... Click here to view more detail / apply for Field Engineer 4
