Job Description
What you get to do in this role
- Operate and troubleshoot multi-vendor network to identify and resolve issues quickly.
- Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
- Perform investigations into functionality that is not working as desired.
- Review, consult and prepare for planned change introduction to production environment.
- Partner with teams to plan and execute software code upgrades and device maintenance.
- Maintain automations to investigate and resolve alerts and issues on the network
- Maintain internal tools to assist with operating the network infrastructure at scale
- Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.
- Design and deploy networks based on business and technical requirements.
- Partner with project and program managers to meet overall timelines and resolution of issues.
