Why join us?
We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.
Above all, we are committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.
Role Purpose:
The Client Success Manager (CSM) is empowered to manage all aspects of the retailer relationships, from training internal teams to understand the benefits of our platform across their entire teams, making recommendations (with the support of the retail lead) including the trading and e-commerce sales divisions, through to supporting suppliers get the best out of the Epsilon Retail Media Network (RMN) platform. The position requires strong interpersonal skills to manage day-to-day client communication, a strategic mindset to help develop media recommendations and help to deliver the retailer's goals.
Responsibilities and Duties:
- Managing the day-to-day communication and collaboration with external brands/suppliers and internal cross-functional team members.
- Establish and communicate timelines of deliverables with suppliers and brand teams.
- Support the build of all material creation campaign completion, bespoke presentations, and marketing material.
- Support Suppliers with the campaign setup and optimization recommendations.
- Presenting the Epsilon RMN proposition both internally to retailers and also externally to brands.
