Job description
Our valued State Government client is looking an AO4 Business Assurance Officer to join their team in busy team in Chermside.
As the Business Assurance Officer, your responsibilities will include:
Effectively monitor and manage internal and external correspondence, incoming and outgoing telephone calls and ensure responses are provided within required time frames.
Facilitation of the on-going development, improvement, and implementation of enhancements to policies, processes and procedures
Assist in the advancing of the internal business assurance through undertaking the assessment of process conformance, performance management, reliability of management reporting and effectiveness of key controls.
Maintain the compliance software QPulse and manage the licensing, distribution and maintenance.
Provide advice and guidance concerning all facets of quality management implementation and operation.
Manage the compliments/complaints management process
Promote better operational practices through effective communication formats (e.g. newsletter).
Provide monthly reporting
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