Technology and Digital Service Group
Corporate Services Branch
$97,004 - $107,269
ONGOING VACANCY APS 6 ICT Service Desk Manager C Technology and Digital Service Group, Corporate Services, Canberra AFMA is seeking suitably qualified individuals to fill the role of Service Desk Manager. The Service Desk Manager is an APS 6 role within the TDS team. At AFMA, the Service Desk team provides both level 1 and level 2 (field) support: The Service Desk Manager is responsible for:
effectively managing, developing, and training the service desk team within AFMA.
ensuring the Service Desk is resourced during business hours and on-call roster.
management of the ITSM platform and knowledge base ensuring that all processes used by the Service Desk are thoroughly documented, consistently audited and regularly improved.
management of the Service Catalogue and request workflows, including the onboarding of new
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